Shipping & Return Policy
We send our orders by Canada Post Expedited Parcel service. Canadian orders $100 and over qualify for free shipping. You will receive a tracking number and email notifications once your order has been processed and shipped.
We are happy to accommodate orders outside of Canada and the USA. Please contact us by email or during our regular store hours on our toll free phone number 1-866-332-6232 for more information.
Please contact us if you would like your order shipped by a different method. We will be happy to go over alternate shipping options with you according to your needs.
Free Shipping Exclusions
Grit and Rac N Roll Bags are exempt from free shipping due to their size and weight. Please contact us for your shipping options if you would like to order online and have one of these bags shipped to you. You can also order a Grit or Rac N Roll bag online and choose to pick-up in store for free at checkout.
In-Store Exchange or Store Credit
We will accept unworn merchandise for an exchange or store credit within 45 days of purchase. Please ensure the original tags and packaging are still intact and have your receipt with you. We are happy to help you in-store with exchanging or returning for store credit items you purchased online.
Online Exchange or Store Credit
If you need to exchange your online order or return for a store credit, you may send your items back to us at your cost. Please include a copy of your receipt, your name, phone number, email address and indicate which items and sizes you require. We will cover the cost of shipping your new items back to you.
Send your unworn items, with original tags and packaging to:
441-12445 Lake Fraser Drive S.E
Calgary, AB, Canada
Please take advantage of our expertise and contact us before you order if you have any sizing questions! We are here to help!
We offer full refunds on pointe shoes, because we understand how imperative finding the right fit is. Unworn and unsewn pointe shoes may be returned for a refund if the fit has not been approved by your teacher.
We do our best to ensure that all of our merchandise is up to our quality standards! If you do receive an item with a defect, please contact us for information on how to proceed.
Final Sale Items
Tights may only be exchanged or returned for store credit if they are unworn and unopened. All sale items and undergarments are a final sale.
Frequently Asked Questions
Do you ship outside of Canada?
Yes. If you are in the United States or Canada your order will process online. If you are outside of Canada and the US please contact us for more information. We can be reached on our toll free phone number 1-866-332-6232 during regular store hours or by email.
Is your online inventory the same as your in-store inventory?
No. Our online store has our complete shoe inventory and all of our basic dancewear items; however, our brick and mortar retail locations have a large selection of seasonal and fashion dancewear and activewear that is not online. If you have any questions please contact us! We can let you know if we have what you need in-store and even ship it to you.
Can I track my online order?
Yes. Once your order is processed you will receive email updates with tracking information.
What forms of payment do you accept?
Our online store processes all payment through PayPal. You may also phone our toll-free number and process an order over the phone. We accept Visa or MasterCard.
Can I make an order over the phone and have it shipped to me?
Yes. If you require more assistance or have questions, feel free to process your order over the phone. We can help you during our regular store hours, process your payment and gather your shipping information over the phone.
Can I order an item that isn’t in stock?
Yes. We can almost always order in what you need. Please contact us via phone or email to confirm and place an order.
How long will my online order take to arrive?
All Canadian orders are shipped Canada Post Expedited which typically takes 1-3 business days within Western Canada. No shipments should take more than 7 business days within Canada. Please refer to your tracking information if you have any questions, or contact us. Shipping time for US or international orders will differ.
What currency will I be charged in for my online order?
All orders will be charged in Canadian Dollars.